For more than 40 years,
bringing health with love
is what moves us.
We are made by people who do good and
have a valuable commitment: a more positive future for everyone.
Learn more about our strategies!
The care that
transforms
tomorrow
We believe that sustainability is about building a responsible and lasting future for our business - balancing growth, respect for the environment, and genuine care for people. It’s this vision that guides us in our mission to bring health with love to all Brazilians.
Throughout our journey, we’ve turned this commitment into practices that strengthen the business, expand access, anticipate risks, and create value. For us, sustainability is part of management: it supports operational efficiency, contributes to new opportunities, and reinforces our presence in the communities where we operate.
Ecoar was created to give shape and unity to this agenda — consolidating initiatives that already exist, organizing our projects under a single narrative, and connecting everything to our strategic planning. It amplifies what we already do, making every action resonate both inside and outside the company, strengthening the future and multiplying the positive impact we deliver today and build for tomorrow.
Our Commitments
Bringing health with love to all Brazilians
Bringing health with love to all Brazilians
Goals:
40% increase in the number of coupons from the Federal Government's Popular Pharmacy Program by 2025
Invest the equivalent of 1% of net profit in projects promoting overall health by 2030
Expand the free services offered by the Health Hub by 30% by 2035
Ethics and integrity
Goals:
Limit the value related to sanctions and regulatory fines to 0.05% of EBITDA by 2030
Ensure that 100% of Exclusive Brand suppliers are audited according to ESG criteria by 2030
Customer experience and satisfaction
Goals:
Achieve an 80% retention rate after dissatisfaction, friction, complaints, etc by 2025
100% of Exclusive Brands' cosmetic products without controversial ingredients by 2035
31.9% of the customer base will be represented by Chronic Clients by 2030
Employee health, safety and development
Goals:
Achieve a score of 80 in the perception of employees regarding a healthy and safe environment, referring to GPTW's "Respect" dimension, by 2030
Boost the country's social mobility with 85k income increases by 2030
Business financial and operational result
Goals:
Reduce energy consumption in mature stores by 2% by 2035
Increase revenue by 20% from the circular economy by 2030
Reduce losses by 0.5% through donations by 2030
Reduce the known loss of non-pharmaceutical products in store by 5% by 2025
Risk management
Goals:
90% of the indicators used for risk mitigation are compliant/positive by 2035
Eco-efficiency
Goals:
Reduce by 15% the waste destined for incineration by 2030
Human rights promotion
Goals:
Ensure that 100% of the business units are covered annually with training on discrimination and harassment by 2035
50% of management positions occupied by women by 2025
30% of leadership positions occupied by black people by 2030
6% of the overall workforce composed of people with disabilities by 2030
10% of the overall workforce composed of individuals aged 50 and above by 2030
Innovability
Goals:
Have 5 sustainable stores in the different regions of Brazil by 2030
Decarbonisation
Goals:
Reduce 45% of GHG emissions - Scope 1 and 2 - by 2030
Previous Reports
Associations, Pacts, Seals and Movements
Environmental
Brazilian Program GHG Protocol
Carried out by the Center for Sustainability Studies of the Getulio Vargas Foundation (FGVces), the Brazilian GHG Protocol Program is responsible for adapting the GHG Protocol method to the Brazilian context and for developing calculation tools for estimating corporate greenhouse gas emissions. Pague Menos received the Silver Seal due to the publication of a complete GHG inventory, that is, one that includes all applicable Scope 1 and 2 emission sources for the organization.
Governance
Brazilian Association of Pharmaceutical Commerce (ABCFARMA)
ABCFARMA maintains a solid political-institutional relationship between the pharmaceutical retail class and the established authorities, giving the entity legitimacy to represent and defend pharmacies in Brazil.
Brazilian Association of Pharmacy and Drugstore Chains (ABRAFARMA)
Abrafarma is a national representation entity focused on the well-being and health of Brazilians.
Brazilian Association of Private Labels and Outsourcing (ABMAPRO)
ABMAPRO – Brazilian Association of Private Labels and Outsourcing is the entity representing the sector in the country. It is made up of companies that operate in different market segments and with different business formats, ranging from industries, wholesalers, distributors and retailers, to service providers.
Federal Pharmaceutical Council
Professional body representing Pharmacy, which began in 1936, in order to uphold the principles of ethics and discipline of the pharmaceutical profession in Brazil.
Popular Pharmacy Program
Federal Government program that aims to complement the availability of medicines used in Primary Health Care, through partnerships with private pharmacies. Thus, in addition to Basic Health Units and municipal pharmacies, citizens can obtain medicines from pharmacies accredited by Farmácia Popular.
Social
Corporate Network for Social Inclusion (REIS)
Business movement to promote the inclusion of people with disabilities in the job market, through the sharing of knowledge and identification of good practices, the articulation of contacts, partnerships and projects for the development of joint products and services, aiming at professional qualification and facilitation of hiring and retention.
GPTW Certification
Great Place to Work (GPTW) is a global consultancy that certifies the best companies to work for in over 90 countries. The index reveals employee perceptions of the organization's various policies, practices and behaviors.
LGBTI+ Companies and Rights Forum
Business movement with permanent activity bringing together large companies around 10 Commitments to promoting LGBTI+ human rights.
UN Women
UN Women was created in 2010 to unite, strengthen and expand global efforts to defend women's human rights.
Women On Board (WOB) Certified
Independent initiative that aims to recognize the existence of more diverse corporate environments that value the presence of women on boards of directors or advisory boards.
