Sustainability Vision 2030

Health for everyone

To be the best pharmaceutical retail company, recognized for offering complete health solutions, reducing inequalities in access to a healthy life in Brazil, so that more people can live fully.

Pague Menos built its sustainability vision based on an ESG diagnosis made after a survey of approximately 6,000 stakeholders, which helped to map our most material issues. Here is our materiality matrix.


Our commitments

The future we are building

Pague Menos wants to produce real and significant change. We have the perseverance, will and strength to make this happen. Here are the commitments and goals that make up our ESG agenda.
  • People
  • Environment
  • Business

Health for people

Making a difference in the lives of all Brazilians, especially those who have limited access to health and well-being, wherever they might be, bringing, in addition to treatment, information, care and prevention.

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Contribute to the health and well-being of our customers and employees, helping them to prevent chronic diseases and adhere to their prescribed medical treatments.



      Health for the Environment

      We recognize that people's health is also related to the health of the environment. Therefore, we are committed to minimizing impacts and promoting sustainable practices.

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      Contribute to preventing global warming, reducing and neutralizing greenhouse gas emissions from the Pague Menos operation and value chain.



          Health for the Business

          For us, a business is only healthy if it is guided by quality relationships and promotes development opportunities (financial, intellectual, emotional) for all of its stakeholders.

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          To base all of our attitudes and relationships on ethics and transparency.



              Sustainability Report

              Administration’s Message

              We are people who take care of people. United for the same purpose – to take care of the health of Brazilians so that more people live fully – we have been collecting success stories for over 40 years. In 2022, we took consistent steps on our path: we became even more giants, with intense growth due to the integration with Extrafarma, the result of an assertive strategy that will mark the history of the Company and the sector – after all, we are the second largest chain of pharmaceutical retail in Brazil.

              We are proud of the Team of Giants that has shown itself to be increasingly engaged in our commitment to bring health to everyone – the people, the environment and the business. This driver, which guides our ESG journey, integrated into Pague Menos' business strategy, saw significant advances in 2022: we reached the four public goals assumed for this first cycle and anticipated two goals for the 2025 cycle. After the first cycle, we are already have about 18% of our ESG Agenda concluded.

              2022 was the third consecutive year of significant growth, increased profitability and development of our strategy to expand our presence in the healthcare chain. In Pague Menos standalone, we achieved revenue growth of 10.5% and a record net profit of R$192 million (almost R$200 million above 2019).

              All this leadership is only possible due to the dedication, courage and commitment of each of the more than 25,000 employees who make up the Pague Menos and Extrafarma Team of Giants. To each one of you, along with customers, investors, suppliers, communities and other partners, our sincere thanks for being part of this story.

              We are confident that our trajectory will continue full of achievements and shared value. We are certain that promoting access to health represents more freedom and dignity for people, reducing inequalities, so that everyone can live fully.

              Donwload the 2021 Sustainability Report


              *portuguese only


              Get to know our Policies

              Aiming at transparency with the policies and procedures of Pague Menos and Extrafarma, we have compiled in an exclusive space all the necessary documents that deal with the administration and internal conduct of the areas related to the Company's ESG Agenda.

              We seek, therefore, to encourage more and more honest conducts that protect the physical and virtual spaces of Pague Menos and Extrafarma. Building a more ethical and transparent Company is the responsibility of all of us!

              Download Volunteer's Guide


              Moral, Sexual Harassment and Domestic Violence Prevention Booklet

              Having ethical and transparent relationships is part of one of the pillars of the ESG Strategy of Pague Menos and Extrafarma. With that in mind, understanding the importance of acting preventively against Moral, Sexual Harassment and Domestic Violence, we prepared this material.

              This Booklet aims to guide all people in the company on the best work practices, how we can avoid and/or report moral and sexual harassment, in addition to how we deal with cases that may happen both in the internal environment of Pague Menos and Extrafarma between employees, as well as externally, based on the attitudes of our customers.

              The Moral and Sexual Harassment Prevention Booklet acts as an aid tool, along with the Code of Ethical Conduct and Confidential Channel, to reinforce the position of Pague Menos and Extrafarma regarding the non-tolerance of attitudes that harm dignity and physical and social safety from anyone who is part of our Team of Giants.



              Women on Board is an independent initiative that seeks to recognize the existence of more diverse corporate environments that value the presence of women on Boards of Directors or advisory boards.

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              INVOLVING SENIORS: A recognition given to organizations with more than 5% of their staff composed of professionals over 50 years of age.

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              GPTW - Varejo 2022

              Great Place to Work (GPTW) is a global consultancy that certifies the best companies to work for in over 90 countries. The index reveals the employee's perception of the organization's various policies, practices and behaviors. Pague Menos received the national certification, and is part of the Best Companies to Work for in the Retail and Health sector. It was an internal goal for 2025, which has already been achieved in 2022 and we will continue to make efforts to maintain this ranking.

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              Excellence in People Management - 7th place


              UN Women

              UN Women: Movement of the Gender Equality Front uniting companies committed to the United Nations 7 Principles of Women's Empowerment.

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              Business Coalition for Racial and Gender Equality

              Business Coalition for Racial and Gender Equality: A business movement promoted by the Ethos Institute to debate and engage companies working on the fronts of racial and gender equality.

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              Business Network for Social Inclusion Movement

              Business Network for Social Inclusion for the Employability of People with Disabilities is a collaborative movement that aims to mobilize companies in Brazil to promote the inclusion of people with disabilities in the market, through professional qualification, facilitation of hiring and improved retention rate.

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              LGBTQIAP+ Business and Rights Forum

              LGBTQIAP+ Business and Rights Forum

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              ESG Highlights 2022

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                100% integration with Extrafarma complete.

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                25.4 thousand direct employees, of which 19.9 thousand from the Pague Menos and 5.4 thousand from the Extrafarma.

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                9.8 billion gross revenue. Growth of 21.8% compared to 2021.

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                134.8 million adjusted net income.

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                1,600 own stores, 1,200 of which under the Pague Menos banner and 376 under the Extrafarma banner, located in all states of Brazil.

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                100% of the energy consumed by the stores is generated from renewable sources.

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                316,600 hours of training dedicated to the team, an average of 15.8 hours per employee.

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                31.9 thousand MW/H of energy generated in the company's solar parks, avoiding the emission of 16.3 thousand tons of CO2 into the atmosphere.

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                Omnichannel sales representing 10.5% of total sales at the end of the year.

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                Classified as the 35th best company for women to work for, according to the GPTW Brazil ranking.

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                1,056 Clinic Farma, pharmaceutical offices that promote access to the expanded middle class population B2, C and D.

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                +2 million assistances carried out in the year, with a base of 19 million active customers.

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                In 2022, 118 new stores were opened.

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                +12% of leaders benefited from undergraduate or graduate scholarships.

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                33.33% women on the Board of Administration, one of whom is the president.

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                59% of women in leadership positions.

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                74% of black and brown people in the general staff.

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                Two Health Days were held, with the participation of 6,028 volunteers.

              What we have already accomplished

              Pague Menos has pioneered the interior and the mountains as well as the coastal cities to bring more health to Brazilians. But wherever we arrive, we also bring our commitment to transforming lives and the environment. For over 40 years, we have promoted social and environmental actions in our stores and in our communities, impacting employees, customers and society as a whole.

              Planting seedlings, supporting environmental preservation projects, holding cultural events and donating ambulances and wheelchairs are some of the Pague Menos initiatives that have benefited the population.

              • Pague Menos Running Circuit
                Pague Menos Running Circuit

                The most beloved circuit in Brazil has already been held in 18 cities and won the hearts of 320 thousand participants in 10 editions, with cultural, social, ecological and health promotion activities.

                Learn more

                *portuguese only

              • Wheelchair donations
                Wheelchair donations

                Solidarity is part of our history. Pague Menos has already benefited thousands of Brazilians with disabilities and reduced mobility through the donation of wheelchairs, guaranteeing a fuller life to these people, in addition to the right to come and go.

                Learn more

                *portuguese only

              • Pague Menos Literary Contest
                Pague Menos Literary Contest

                Pague Menos is writing a new chapter in valuing Brazilian talent. The Literary Contest publishes 100 poems selected by the jury in a special collection and rewards the authors of the five best poems.

                Learn more

                *portuguese only

              • Our People, Our Art contest
                Our People, Our Art contest

                Pague Menos encourages Brazilian art and culture with this contest. In the last edition alone, more than 3 thousand paintings, collages and engravings were submitted, with cash prizes and a virtual showing of the finalist’s works.

              • Pague Menos Ambulance Donations
                Pague Menos Ambulance Donations

                We activated the spirit of solidarity from the North to the South through an action that mobilized approximately 20 thousand institutions. More than 3.5 million customers participated and chose the institutions benefiting from these brand new ambulances.

              • Pague Menos Women's Fair
                Pague Menos Women's Fair

                The biggest women's event in Brazil brings together, in each edition, more than 20 thousand women, for 4 days of intense programming with courses, workshops, a health and beauty Mega Fair offering stands from the biggest brands in the country, as well as major national attractions.

              • Green City
                Green City

                Pague Menos has already made it into the Guinness Book of World Records, by planting more than 65,000 seedlings in just 1 hour. The Green City Campaign allocates part of the profits from the sale of participating products to the planting of seedlings in several cities.

              • Little creatures
                Little creatures

                In addition to winning over and making children happy throughout Brazil, this socio-environmental responsibility initiative guaranteed resources for projects to preserve our fauna.

              Press Room


              *portuguese only